Refund and Return Policy

Contact: info@Club hanna.com | 844-520-1344

Thank you for shopping with Club hanna. We aim to provide high-quality gadgets and repair services to meet your needs. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read the details below.

Return Policy

We offer a 21-day return policy, which means you have 21 days from the date of delivery to request a return. To be eligible for a return, the following conditions must be met:

Eligibility for Returns:

• The item must be in its original packaging, unused, and in the same condition as received.

• Proof of purchase (receipt or order confirmation) is required.

• Items that are damaged due to misuse, wear and tear, or unauthorized repairs are not eligible for return.

• Accessories, gift cards, and software products are non-returnable.

How to Initiate a Return:

1. Contact our customer support at info@Club hanna.com or call us at 844-520-1344 to request a return.

2. Provide your order number, reason for return, and any supporting images if applicable.

3. Our team will review your request and provide return shipping instructions if approved.

4. Once we receive the returned item, we will inspect it and notify you of the refund status.

Refund Policy

Upon receiving and inspecting your return, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during purchase.

Refund Guidelines:

• If the return is due to a defective product or an error on our part, we will cover the return shipping costs.

• If the return is for any other reason, the customer is responsible for return shipping costs.

• Shipping charges from the original purchase are non-refundable.

Exchanges

If you received a defective or damaged item and wish to exchange it, please contact us within 7 days of receiving the product. We will arrange a replacement once the defective product is returned and inspected.

Non-Returnable Items

Certain items cannot be returned or refunded, including:

• Opened software, digital products, and gift cards.

• Personalized or customized items.

• Items that have been tampered with or modified.

Late or Missing Refunds

If you haven’t received a refund yet:

1. Check your bank account again.

2. Contact your credit card company – it may take some time before your refund is officially posted.

3. Contact your bank – there may be processing delays.

4. If you’ve done all of the above and still have not received your refund, please reach out to us at info@Club hanna.com.

Need Help?
For any questions or concerns regarding our refund and return policy, please contact us at info@Club hanna.com or call us at 844-520-1344.